Refund & Cancellation Policy

• Website: www.powertowingbangalore.com
• Company Name: Power Towing Service Bangalore

At Power Towing Service Bangalore, we strive to provide reliable, on-time, and professional towing and roadside assistance across Bangalore.

This Refund & Cancellation Policy outlines how cancellations, refunds, or rescheduling are handled for our customers.

By booking a service with us, you agree to the terms mentioned below.

1. Service Booking Confirmation

Once a service request is placed through our website, phone, or WhatsApp:

• You will receive a booking confirmation via call, SMS, or email.
• The service will be scheduled based on the availability of our towing team and your location.
• Our representative may contact you to verify pickup details and confirm pricing.

2. Cancellation Policy

a) Customer-Initiated Cancellations

• If you cancel the booking before the towing vehicle is dispatched, no cancellation fee will be charged.
• If the towing vehicle has already been dispatched or is en route, a nominal service charge (covering fuel and driver cost) will apply.
• Once the vehicle reaches your location, full service charges become applicable, even if you decide not to proceed.

To cancel your booking, please contact us immediately at +91-9980345193.

b) Company-Initiated Cancellations

Power Towing Service reserves the right to cancel any booking under the following conditions:

• Severe weather or unsafe road conditions
• Unavailability of a tow vehicle or technical issues
• False or incomplete customer information

In such cases, we will notify you promptly and provide a full refund (if payment was made in advance).

3. Refund Policy

a) Eligibility for Refund

Refunds are applicable only in the following situations:

• Booking cancelled before dispatch and payment already made.
• Duplicate payment due to technical or system error.
• Service not provided due to company-side issues.

Refunds will not be provided if:

• The customer cancels after the vehicle is dispatched.
• The driver has already reached the pickup location.
• The customer provides an incorrect address, phone number, or vehicle details.

b) Refund Process

• Refunds will be initiated within 3–7 business days after approval.
• The amount will be credited to the original mode of payment (UPI, debit/credit card, or bank transfer).
• A confirmation email or message will be sent once the refund is processed.

4. Rescheduling Policy

If you wish to reschedule your towing or roadside assistance service:

• Please contact us at least 30 minutes before the scheduled time.
• Rescheduling is allowed only once and is subject to driver and vehicle availability.
• No extra charges apply if rescheduled before dispatch.

5. No-Show Policy

If the customer is unavailable or unreachable after the tow vehicle arrives at the pickup point:

• The service will be marked as a “no-show.”
• Full service charges will apply, and no refund will be issued.

6. Mode of Payment

We accept payments via:

• UPI / Google Pay / PhonePe
• Debit or Credit Cards
• Net Banking
• Cash on Delivery (for select services)

Prepaid bookings help us allocate resources faster, ensuring quicker response and reliability.

7. Contact for Refund & Cancellation Support

If you have any questions or need assistance with refunds or cancellations, please reach out to our support team:

• Phone: +91-99803 45193
• E-Mail: powertowingr@gmail.com
• Website: www.powertowingservicebangalore.com